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Cole Isaac, MSCS Download

Technical writing leader with expertise in documentation strategy, information architecture, and enterprise systems. Proven ability to lead large-scale documentation initiatives while delivering high-quality technical content for engineering audiences.

Education

Master of Science in Computer Science

Khoury College of Computer Sciences
Northeastern University • Boston, MA

Bachelor of Arts in History

State University of New York at New Paltz • New Paltz, NY

Certificates

Information Privacy Management Professional
International Association of Privacy Professionals

Certificate in Writing
University of California, Los Angeles

Graduate Certificate in Biology
North Carolina State University

Technical knowledge

Language proficiencies

  • Markdown/MDX
  • HTML
  • CSS
  • YAML
  • JSON
  • Javascript
  • Node
  • React
  • Golang
  • Java
  • C/C++
  • Python

Skills, systems and tools

  • Git
  • Jira/Issue Tracking
  • Github Actions
  • DevOps Workflows
  • CI/CD Pipelines
  • Postman
  • Swagger/OpenAPI
  • Cloud Infrastructures
  • Docusaurus
  • Mkdocs
  • Hugo
  • Jekyll
  • Vercel
  • Heroku
  • Netlify
  • Github Pages
  • Kubernetes/Helm
  • Docker
  • AWS
  • Docs-as-Code/DocOps
  • Diataxis
  • API References
  • Collaboration and Design
  • Agile Methodologies

Recent work experience

CoreWeave

Staff Technical Writer, Knowledge Architecture (May 2025 - Present)

Architected and executed enterprise wiki migration from Notion to Confluence for 2,000 users, designing information hierarchy for 50+ spaces and establishing migration frameworks that accelerated a stalled initiative to meet deadline

Led engineering onboarding documentation overhaul supporting 10-20 weekly hires, rewriting 20+ guides covering workstation setup, development environments, and engineering standards in four-week delivery timeline

Built operational infrastructure for knowledge architecture team from scratch, establishing team charter, workflows, templates, and standards that enabled consistent practices and prepared team for scaling from 3 to 5 members

Camunda

Senior Technical Writer, Self-Managed (May 2024 - May 2025)

Led technical documentation strategy for the Self-Managed product pillar, embedding with multiple infrastructure experience engineering teams to design new product user journeys and improve content accuracy across multiple documentation sets

Established regular documentation team operations including weekly capacity planning, issue triage workflows, and knowledge sharing sessions, reducing review cycle time and work redundancy

Maintained content quality standards through peer review processes and style guide enforcement, managing contributions from both internal and external contributors while ensuring consistent voice across all product documentation

Mentored and developed technical writing talent through coaching, skill sharing and development, and performance management

BeyondTrust

Technical Writer (Jan. 2023 - Mar. 2024)

Modernized content delivery and deployment methods, introducing additional branch-based automations, linting, and link testing to existing DevOps pipelines in Github and Buddy, reducing publishing time and deployment complexity

Created new agile development processes and project tracking initiatives, evaluating gaps in team knowledge to design internal training opportunities and reduce skill and knowledge siloing

Designed a cross-functional education plan to promote team enablement and development, training multiple teammates on content delivery pipelines, Git methodologies, and CLI tools

Led research into AI and automation implementations to improve content development times and reduce manual editorial processes

Coordinated documentation and annotation efforts to drive Gartner Magic Quadrant reporting, with BeyondTrust named a 2023 Leader in Privileged Access Management

Ethyca

Technical Writer (Jan. 2022 - Jan. 2023)

Led an update of product documentation and deployment methods, including the migration of content between existing Mkdocs and Vercel pipelines, Nextra markdown development, and a refactored information architecture

Authored feature documentation for both open-source software and paid product offerings, reducing the barrier of entry for new users and increasing customer retention

Produced key training manuals for high-profile client acquisition and marquee brands, including usage instructions for proof-of-concept tools and novel application architectures

Created an internal policies and procedures manual to align documentation updates with marketing strategies and engineering releases, allowing for the coordination of cross-division feature launches

Ensured SOC 2 audit compliance with regular, comprehensive product updates, working with security teams to deliver up-to-date release reports and communicate on vulnerabilities

Berkshire Hathaway Specialty Insurance

Software Engineer (May 2019 - Jan. 2022)

Designed and developed the API for a Golang RDS microservice used to store and access subscription renewal records, including the successful migration of key legacy data

Led implementation on existing product enhancements, allowing product owners to customize desired features per product version through site-embedded dashboards

Developed a Golang event-listener Lambda to integrate third-party email automations with current and future microservices, reducing reliance on deprecated legacy software

Independently researched and implemented an AWS-backed streaming pipeline for storing event records published by internal microservices, assisting in audit compliance, error logging, and incident triage

Coordinated a campaign to raise company-wide awareness of personal pronouns and gender identity, creating a cross-departmental resource hub and associated presentation