Knowledge architecture team infrastructure
This case study documents an internal project at CoreWeave where some deliverables cannot be publicly shared. The case study presents the challenge, approach, and impact of the initiative. Artifacts included are either anonymized examples or sanitized mockups that preserve confidentiality while demonstrating the scope and structure of the work.
Abstract
Role: Founding team member and process lead
Company: CoreWeave
Timeline: Q2 2025
Challenge
CoreWeave's newly established knowledge architecture team needed foundational infrastructure to operate effectively. Responsible for documentation, information access, and engineering education, the team required clear processes, role definitions, and shared workflows. Without these foundations, the team risked inefficiency and inconsistency, limiting its ability to succeed at scale.
Approach
I established the team's operational foundation and standards to create consistency and prepare for growth. This involved:
- Defining team identity and goals: Authored a comprehensive team charter outlining our mission, scope, and operational principles
- Establishing success metrics: Developed OKRs to align team efforts with organizational priorities
- Adapting development practices: Educated the team on applying Git-style review and approval workflows to content creation, and introduced Agile and Scrum methodologies for project management
- Creating operational processes: Documented Jira workflows and work intake processes adapted for internal documentation, information access, and engineering enablement
- Building team documentation infrastructure: Designed and implemented a navigable Confluence information architecture
- Developing scalable infrastructure: Created documentation templates, role definitions, and hiring criteria to support the team's future growth
Key deliverables
- Team charter defining purpose, scope, and operating principles
- OKR framework for measuring documentation impact
- Jira workflow and work intake process documentation
- Templates for common documentation deliverables
- Role definitions to guide future hiring
Impact
Establishing this team infrastructure demonstrated how operational foundations enable team effectiveness: I created the processes, standards, and frameworks that transformed a newly formed team into a cohesive, scalable organization.
- Reduced process confusion by providing clear, accessible reference documentation for team workflows
- Created shared baseline that aligned all team members on expectations and practices
- Enabled informed growth with role definitions and processes ready to onboard additional writers
- Established professional standards by adapting software development best practices to documentation work
Artifacts
The following are anonymized samples of work completed for this project:
